Why your ticketing system should not be accessible to users

Here's a thesis:

The problem I see with making ticketing systems accessible to users isthat you periodically need to have a genuinely private conversationamong the sysadmins in response to user requests. I'm not sure how oftenthis happens in typical organizations; ours is somewhat atypical in howwe structure support, and possibly as a result it seems to happen fairlyoften here.

If your ticketing system is (internally) public, then you can't havethese conversations in the ticket; you have to find some


拒絕

幸得高人指點。

我曾在豆瓣,因為 貼幾句紀念六四的詩 ,而被一個小組的管理員,網名范子s的,指為政治立場偏激、危害小組生存。本來我一直與范子s激辯,但當他使用「政治立場偏激」來label我,我就馬上退出了小組。結果

原稿紙

我又開始用原子筆和原稿紙寫稿了。

周六下午有點空閒,拿出久久不用的原稿紙來亂寫亂畫,然後寫出了多個故事的人物和大綱,並且在周日寫出了近五年來第一篇用原稿紙寫的極短篇。

近年我減少了寫小說,除了因為自己懶,

推銷電話

近日收到一個推銷 Wifi 計劃的電話,對話大概如下:

推 (推銷員):現在我們有新的 wifi 計劃,XX寬頻的長期客戶可享有優惠價… 我:但我沒有任何可駁 wifi 的隨身裝置 推:其實現在很多裝置都支持 wifi,例如閣下的電話、Notebook,甚至 PSP、


Why pickle is not a good way to save your data

On the surface, the (c)Pickle module looks like a good, simple wayfor your Python program to save and load its data; much like XML , it means you don't have to write a parseror even save and load routines as such, just some file and objectmanipulation code. However, through my experience in writing DWiki I'vecome to understand that this temptation would be a mistake (one thatI've actually half-made; DWiki 's caching layer uses pickling)


Some ways to add versioning to pickled objects

To follow on from yesterday's entry , suppose thatone is using (c)Pickle to save data in your Python program, and you wantto version your data somehow. I can think of a number of approaches:

  • take the 'pickle as stored JSON' approach; serialize your complexobjects to simple objects (dictionaries, lists, etc), add versionnumbers, and only pickle the simple objects. Then you can do all ofthe usual version mismatch fixups when you de-serialize the reloadedsimple objects

入Steve Jobs個腦睇睇

我等了很久,才終於見到 Inside Steve’s Brain 此書的Paperback 現身,當然即買,一看又停不了手。

本書作者Leander Kahney,曾經是美國雜誌老編及記者,又是著名Blogger,Wired Magazine網上版內的Cult of Mac Blog,就係佢老哥搞出來,是不少Mac友愛追的Blog,佢寫過幾本和Apple


晨早星巴你(四)—其貌不揚吉士包Ugly Coffee Dome

試吃過的多款Starbucks早餐中,這款肯定不是我的最愛,但我的口味並不代表大家的口味,與我同行的幾位女士們,就吃得大叫Yummy Yummy My God Auntie。

但我見這款包肯直認我很醜但我很溫柔,卻又令我產生了憐憫之心,明明不喜歡吃甜包的我,


何必為未發生的那個未來,放棄已擁有的這個現在。

時間像一陣風,剛剛才來,未及時看清楚,卻已經走了。

今年復活節,已是領養了Sophie的第四個Good Friday,事有湊巧,剛過去的週末,在家的附近,我們遇上了Sophie從前的女主人。

還記得三年前,她告訴我們正打算要和丈夫生小孩,家中


自在住



終於買下一本值得讓我掏腰包的書.

方盈是誰, 恐怕沒有多少人知道. 即使是影迷, 也未必知道她曾在60年代於邵氏當演員. 更加不知道她息影後當上電影美術指導的事蹟 ( 枉論知道她曾經在佳視演過與電視台共存亡的《名流