CHUWI issues refund offer after admitting CoreBook X and Plus used incorrect processors
CHUWI has issued a statement on the CoreBook X and CoreBook Plus processor controversy, and this time the company is directly calling it a production error . In a post, Chuwi said a limited number of both laptop models were assembled with incorrect processors and told affected buyers to return them for a full refund.
That wording is the clearest response the company has given so far. Earlier reports found that some CoreBook X and CoreBook Plus laptops sold as Ryzen 5 7430U systems were actually using Ryzen 5 5500U processors.
From legal threats to refunds
CHUWI says customers should start the return through the original purchase channel or contact its support team directly. The company set the refund period through May 31, 2026, and says returned systems must be in original condition with all accessories included. I mean, good luck with that. Even the media did not notice the CPU switch, so how would an unsuspecting customer realize they were using a system with the wrong CPU and still keep it in “original condition”?
Also, let us remind you this company issues legal threats towards NotebookCheck who discovered the CPU mismatch.
Statement Regarding CoreBook X and CoreBook Plus
Dear Users and Fans,
Thank you for your continued trust and support of CHUWI.Due to a production error, a limited number of CoreBook X and CoreBook Plus units were assembled with incorrect processors. If you have received a device that does not match the specifications you ordered, please return it for a full refund. You may initiate the return through your original purchase channel or contact our official support team at [email protected] for assistance.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this matter promptly and ensuring that your rights are fully protected.
Return Guidelines:
- Please ensure the device is in original condition with all accessories included
- Valid period: From now until May 31, 2026
With 22 years of brand history, CHUWI has always placed the highest priority on quality and innovation. Moving forward, we will continue to uphold a “user-first” philosophy and strive to deliver high-quality, innovative products with exceptional value.
Thank you again for your understanding and support.
Sincerely,
CHUWI Team
The statement still leaves open questions. CHUWI does not say how many units were affected, and it does not explain how the processor mismatch happened. It also only mentions CoreBook X and CoreBook Plus, while it was also revealed that the UBox mini PC is also affected, but apparenntly is not included in this refund program.
The company never contacted us again after asking us to take down the earlier reports. It also never shared this statement with us directly. That does not look like a change of heart, but a public-facing attempt to contain the damage.
Source: Chuwi
