A hot potato: Petlibro users reported that pet feeders, fountains, and litter boxes stopped working properly during a service outage that began on Tuesday. For some owners, the problem went beyond losing app access: they said scheduled feedings did not happen.

The company said the issue involved communication between the Petlibro app, its devices, and online servers. Its status page later said service had been fully restored, but users continued to report offline devices and missed feeding schedules after that update.

Petlibro says feeding schedules are stored on the feeder itself, so they should continue to run even when the app cannot reach the device. That is supposed to prevent a cloud outage from interrupting a basic function such as dispensing food.

But many users said that did not happen. Posts from owners of Petlibro RFID, Granary, and Polar feeders described devices remaining offline or failing to dispense food at scheduled times. Several said they were away from home when the issue occurred, leaving them unable to check whether their pets had been fed.

The outage also affected other Petlibro products. Users reported problems with Dockstream fountains, Luma litter boxes, and the company's app. Some could not view device status, while others could not use remote controls.

Feeder still offline, scheduled feedings do NOT work despite company claims
by u/Eilla888 in Petlibro

In a statement to The Verge , Petlibro CEO York Wu said the outage was "related to how the Petlibro app communicates with devices through its online servers."

Wu said Petlibro designs its feeders to store schedules on the device itself, allowing them to continue dispensing food during an internet outage. He said the company is investigating reports that some devices did not operate as intended.

The company said certain remote functions could be unavailable during the outage. Wu added that features that depend on an app connection, including the manual Feed Now button, "may be disrupted."

Feeding Schedules Need to Be Addressed
by u/patnodewf in Petlibro

The incident highlights the difference between a device that can run locally and one that relies on a cloud service for critical functions. A smart feeder may have an onboard schedule, but its owner may still rely on the app to confirm that the device is connected, change a feeding plan or issue an immediate command. When those systems go down simultaneously, owners lose both control and visibility.

Was out of town and did not know about outage until this morning. Petlibro has completely lost my trust.
by u/Intelligent_Leek_285 in Petlibro

Petlibro's status page said it began investigating the disruption on Tuesday morning and later identified a problem affecting app access and responsiveness. The company said it completed recovery work and system validation before declaring services restored on Wednesday evening.

Still, user reports on Thursday suggested the recovery was uneven. One said their feeder was "still offline and not dispensing" after receiving an email saying the problem was fixed. Another said the feeder had reconnected but was still failing to dispense food on schedule.

Petlibro has said it will continue reviewing the incident to determine the cause and identify ways to prevent similar problems.