"We're always evaluating our e-commerce technology to ensure we're providing the best customer experience. Through testing, we've proven that ChatGPT has a practical use for Newegg based on the added quality and efficiency it creates," said Lucy Huo, Vice President of Application Development for Newegg. "We deployed ChatGPT to improve content both on-site and off-site to help customers find what they want and elevate their experience. AI doesn't replace employees, but it adds resources so employees are available to handle more complex projects. We're still in the early phases of AI but the benefits for e-commerce may be substantial."
