First of all, we would like to make something clear - we are not happy with the current EK Connect software. We are working hard, so one day this product can make us proud, but we have to take care of our customers first. We have to do that instantly since time is already up.

EK was always dedicated to providing water cooling enthusiasts and PC builders with the best of what the market has to offer. We're listening and are aware you're not happy with our Connect software, and frankly, neither are we. The software and the way it was developed do not meet our standards and our customers needs. This was our first venture into software solutions, and we learned many lessons the hard way. Of course, this is not a valid excuse for our customers being left disappointed in the product they have purchased.