In recent months, there have been an increasing amount of reports from users on the r/Keychron subreddit detailing issues with Keychron's high-end Q and V Max mechanical keyboard line-ups. Reports included recurring issues like double key presses, keys not registering, and unpredictable chatter on some keys. A handful of technically savvy users started speculating that the issues these keyboards presented were likely being caused by cold solder joints on the hot-swap sockets causing the hot-swap sockets to come loose and lose contact with the PCB. However, Keychron this week addressed the complaints in a statement on Reddit , explaining that it had seen these reports, conducted internal testing to isolate the root cause, and addressed these issues at a manufacturing level.

In the post and an article linked in the post, Keychron explains that the input issues were being caused by the switch plate becoming warped and essentially pushing the switches out of the hot-swap sockets. This causes intermittent contact with the hot-swap sockets, and could result in keys not registering or multiple inputs registering on every key press. To correct this issue, Keychron is advising owners who experience these issues to take their keyboards apart and reseat all of the switches firmly in the PCB sockets by pressing the plate and PCB assembly firmly between their hands with the switches installed. If issues continue, the brand recommends disassembling the keyboard entirely, inspecting the plate for warping, and carefully straightening it manually. Keychron says that, beyond the recommended fixes mentioned in the article, it is also handling individual customer reports on a case-by-case basis, although this approach and the corrective steps do not seem to be sitting well with the community and the brand's customer base.