ASUS ROG Matrix RTX 5090 return to retailers after delay
ASUS now says there was no recall of its ROG Matrix GeForce RTX 5090, despite multiple retailers previously telling customers that shipments were halted due to a quality issue. The company confirms there were delivery delays but claims it only adjusted the original shipment schedule to gain more time for “product improvement” and to secure a better customer experience.
According to ASUS Germany, partners should receive new stock of the ROG Matrix RTX 5090 in the next few days, and the card is already back on sale at some retailers such as Proshop. The company does not explain what changed during this pause, nor does it comment on regional differences in availability.
The wording in the official statement is a bit weird , though; they mention ‘additional time for product improvement,’ which sounds a lot like something that may need quality improvement.
There is no product recall for the ROG Matrix GeForce RTX 5090. We proactively adjusted the original timeline to allow additional time for product improvements and to ensure an optimal customer experience. The products will arrive at our partners within the next few days. Availability may vary by region.
— Christian Wefers, Asus Public Relations via ComputerBase
ASUS also clarifies that cards sold before the official launch through early listings at Proshop can stay with their owners. There is “no known problem” with those units, and the company is not asking customers to return or exchange them.
Unofficially, we have heard that some ROG Matrix RTX 5090 cards had issues with certain displays, but we do not have technical details or confirmation that this was the root cause of the delay. It is just something some reviewers have told us. It is also unclear whether the cards now shipping differ in any way from the first batch in terms of hardware or firmware.
Our previous report covered a Swedish retailer that told customers ASUS had found a “quality issue” and was preparing a revised batch. ASUS now rejects the recall claim in public, which usually suggests an internal problem was handled quietly and is considered closed.
Source: HardwareLuxx
