Canadian retailer puts RAM order on hold unless buyer accepts a new price
A PC-Canada customer says an already-placed RAM order turned into a pay-more-or-cancel email. The retailer asked for explicit approval of a higher price before shipping.
The order was placed on December 31, 2025, for a Kingston Fury Renegade 32GB (2x16GB) DDR5-6400 CL32 kit (part number KF564C32RSK2-32). The customer says the website showed stock at checkout. A day before the price-change email, PC-Canada called about bundling the RAM with a power supply from the same order. The customer agreed, and the representative said the order would be pushed through, with no mention of a price change during that call.
Email sent by PC Canada (left) and original order (right), Source: Reddit
The next day, an email from customer service stated that component shortages and “market volatility” linked to the AI boom meant manufacturers were not committing to dates or pricing. PC-Canada said the RAM price had increased and the order would need to be adjusted to proceed. The message asked for a reply approving the new price, or a reply requesting cancellation at no charge.
Source: PC Canada
After replying, the customer says PC-Canada responded with a screenshot of a site banner claiming prices may change prior to shipping. The customer says the banner was not noticed during checkout, and the thread quickly shifted into a debate about what counts as an accepted sale online, and what protections exist by province.
The original order shows a unit price of $446.99 for the RAM (final total $519.88 after $13.08 shipping and $59.81 tax). PC-Canada’s email lists a new RAM price of $507.99, a $61 increase, about 13.6% higher than the original item price.
PC-Canada should honor the original price. If the memory was in stock at the time of purchase, customers should not be asked to pay more because the retailer failed to ship it before “market volatility” hit. This is easily one of the most ridiculous cases (so far) of a retailer taking advantage of a customer. In any case, Canadian PC enthusiasts buying from this store should be aware that the price of memory can increase even after a purchase is placed.
Source: Reddit
