ASUS UK Reports "High Repair Volume," Divert Repairs to Overseas Facilities

The ASUS ROG Ally series is no stranger to issues, with early models of the ROG Ally suffering from issued with the microSD slot, due to its placement near the exhaust vent. Now, according to an automated message sent to a writer at Windows Central , ASUS is "experiencing high repair volumes" not too long after shipments started for the ASUS ROG Xbox Ally. This was discovered when Jennifer Young attempted to send in her five-month-old ASUS ROG Xbox Ally X for warranty repair after it spontaneously gave up the ghost, but was told that repairs could not be completed in the country of purchase, the UK, due to high repair volumes. Instead, select repairs will be processed in overseas repair centers, likely adding extra delays to the repair process.

[Editor's note: Our in-depth review of the ASUS ROG Xbox Ally X is now live]

High repair volumes aren't necessarily an indication of an issue with a device or any hardware at all—it could also indicate that the company sold far more devices than it had anticipated in a short timeframe. ASUS has previously had well-documented issues with its RMA and repair processes, however, and anecdotal Reddit reports also appear to indicate that the Xbox Ally X may have issues with the USB port, sticky buttons, and seemingly random motherboard issues. The reports of high repair volume come shortly after reports of software issues with the ASUS ROG Xbox Ally, although these seem to have been mostly caused by Microsoft itself, not ASUS.