ASUS UK warns of high repair volumes
ASUS has posted a notice on its UK support flow saying it is experiencing “high repair volume,” and that some UK mainland RMA repair requests will be temporarily routed or diverted to an overseas repair facility. The same notice says Irish repair operations are not impacted and will continue as normal.
The notice includes routing rules based on the RMA number prefix. If the RMA starts with “PL” or “CZ,” the repair is routed to an overseas repair centre and the customer is required to prepare and pack the unit, with instructions sent by email. If the RMA starts with “GB,” the notice says there is no need for the customer to pack the item themselves.
Windows Central published a first-person report from a UK buyer whose ASUS ROG Xbox Ally X stopped powering on after about five months. The author says the unit showed no charging indicator and did not respond to common troubleshooting steps, and they began the RMA process after contacting Currys.
Source: Windows Central/ASUS UK
High repair volumes do not automatically point to a single product problem. In fact, nothing here suggests it is ROG Ally system that’s affected. It can also reflect overall service load, staffing, logistics changes, or higher-than-expected sales across multiple categories. The UK notice itself does not name any specific device family, and it does not claim a surge tied to the Xbox-branded handheld.
Source: Windows Central
